Privacy Policy
Effective Date: 01-04-2025
Prime Connect Services (“Company”, “we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines the nature of data we collect, the purpose of processing, your rights with respect to such data, and our obligations under applicable laws, including but not limited to the Information Technology Act, 2000 and relevant rules made thereunder.
By accessing or using our website https://connectprime.in or any of our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to:
All visitors, users, clients, and service recipients of Prime Connect Services
Information collected via our website, forms, email, calls, and third-party integrations
Services including but not limited to: Website Development, Digital Marketing, Business Registrations, Legal & Tax Compliance, and Training
2. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII):
2.1 Personal Data (PII)
This includes, but is not limited to:
Full Name
Email Address
Phone Number
Company or Business Name
Address (including billing and correspondence)
PAN, GSTIN, Aadhar, or other government-issued IDs
Bank account or payment details (only where applicable)
Any documents uploaded voluntarily for service processing
2.2 Technical and Usage Data
IP address
Device type, operating system, and browser
Pages visited, session time, referring URLs
Cookies and web beacons for analytics
2.3 Sensitive Personal Data or Information (SPDI)
As per Indian law, sensitive information may include:
Financial information (bank account details, credit/debit card details, etc.)
Biometric information (if collected in future for KYC or verification)
We do not collect biometric or health-related data unless explicitly required and legally permitted.
3. Legal Basis for Processing
We process personal data under one or more of the following lawful grounds:
Consent: You have given us clear permission to process your personal data for a specific purpose.
Contractual necessity: Processing is necessary to fulfil a service contract with you.
Legal obligation: To comply with tax, regulatory, or governmental requirements.
Legitimate interest: To improve our services, ensure security, or prevent fraud.
4. How We Use Your Data
Your personal information is used for the following purposes:
To provide, maintain, and manage services requested by you
To perform identity and document verification for registrations (GST, MSME, etc.)
To process payments and generate invoices
To maintain internal records and comply with regulatory obligations
To communicate with you regarding project status, feedback, queries, or support
To improve our website functionality and user experience
To send promotional messages (only if you’ve opted in)
5. Sharing and Disclosure of Data
We may share your data only under the following conditions:
5.1 With Service Providers
We may share data with trusted third-party vendors and subcontractors who assist us with:
Web hosting and infrastructure
Payment gateways and billing
Marketing automation or CRM tools
Legal and professional consultants
All such vendors are contractually bound to maintain confidentiality and data security.
5.2 With Government Authorities
When required for compliance with legal and regulatory processes, we may disclose your data to:
Government departments (e.g., GST, ROC, MCA, MSME)
Law enforcement agencies (upon lawful request)
Tax authorities
5.3 Business Transfers
In case of merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction under strict confidentiality clauses.
6. Data Retention
We retain your personal data only for as long as necessary to:
Deliver the service and maintain the business relationship
Fulfil our legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements
Documents submitted for legal or compliance purposes may be stored for a minimum period of 5 years or as required by applicable law.
7. Data Security Measures
We implement commercially reasonable technical, physical, and administrative safeguards including:
Secure Socket Layer (SSL) encryption
Role-based access control (RBAC)
Encrypted databases and storage
Regular security audits and malware protection
Limited access to personal data to authorized personnel only
While we strive to use the highest standards of security, no method of electronic transmission or storage is 100% secure.
8. Your Rights Under This Policy
Depending on your jurisdiction and applicable data protection laws, you may have the following rights:
Right to access your data
Right to rectification or correction
Right to withdraw consent
Right to object to processing
Right to data erasure (right to be forgotten)
Right to lodge a complaint with a regulatory authority
To exercise any of these rights, please email us at support@connectprime.in with proper identity verification.
9. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Recognize returning visitors
Store preferences
Analyze traffic and behavior for improvements
Serve personalized content and advertisements
You may disable cookies in your browser settings, although this may affect functionality.
10. Children’s Privacy
Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it promptly.
11. International Data Transfers
If and when your data is transferred outside India (e.g., for storage on foreign servers), we ensure that the recipient jurisdiction has adequate data protection measures or appropriate contractual safeguards in place.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated “Effective Date”. We recommend reviewing this policy periodically for any changes.
