Refund Policy
Effective Date: 01-04-2025
This Refund Policy outlines the terms under which refunds may be granted for services purchased through Prime Connect Services (“Company”, “we”, “us”, “our”). Our goal is to maintain transparency, fairness, and integrity in all our client interactions. By availing any of our services, you agree to be bound by the terms of this Refund Policy.
1. General Guidelines
All refund requests must be submitted in writing via email to info@connectprime.in, stating the reason for the request along with supporting documentation or evidence.
Refund eligibility is determined solely at the discretion of Prime Connect Services after a comprehensive review of the project timeline, service scope, milestones, and client communications.
Refunds, if approved, will be made only to the original payment method used.
We reserve the right to modify or update this policy at any time without prior notice. Please review this policy periodically.
2. Website Development Services
Our website development services include UI/UX design, frontend/backend development, CMS integration, e-commerce functionality, and hosting setup.
2.1 Eligibility for Refund
| Project Stage | Refund Eligibility |
|---|---|
| Payment received, project not started | 100% refund (if cancellation requested within 48 hours) |
| After initial consultation and planning | Up to 70% refund, based on hours invested |
| After design mockups shared | Up to 50% refund |
| Development phase initiated | Up to 30% refund, depending on module delivery |
| After project completion | No refund |
2.2 Non-Refundable Components
Fees paid for domain registration, web hosting, SSL certificates, and third-party plugins/licenses are non-refundable.
Projects delayed or halted due to client inactivity, delayed communication, or lack of cooperation will not be eligible for refunds.
3. Digital Marketing Services
These include SEO, PPC advertising, social media marketing, content creation, and email campaigns.
3.1 Monthly Packages and Campaigns
Before Campaign Start: Full refund if requested within 48 hours of payment.
After Campaign Initiation: Partial refunds may be considered based on services rendered (e.g., SEO audits, ad setup, keyword research).
After 10 days of Service Start: No refund will be provided.
For monthly retainers, cancellations must be made at least 7 days before the next billing cycle to avoid charges.
4. Business Legal & Compliance Services
This includes services like company registration, MSME registration, GST registration/filing, PAN/TAN, and other government registrations.
4.1 Refund Conditions
| Service Status | Refund Eligibility |
|---|---|
| Before document collection | 100% refund |
| After document collection, before filing | 50% refund |
| After application submitted | No refund |
4.2 Special Clauses
Refunds are not applicable if the delay or rejection is caused by incorrect/incomplete documentation provided by the client.
Government fees, challans, and statutory payments are strictly non-refundable.
5. Training & Skill Development Programs
We offer live and recorded training sessions in digital marketing, web development, business management, and more.
5.1 Refund Rules
Live Online/Offline Programs:
Full refund if canceled at least 72 hours before the course start date.
50% refund if canceled within 24 hours before start date.
No refund after course commencement.
Recorded Sessions:
No refund after access credentials have been shared.
Workshops/Webinars:
Non-refundable unless canceled/rescheduled by Prime Connect Services.
6. Non-Cooperation & Project Abandonment
If a client fails to respond to requests, share materials, or approve deliverables for more than 15 consecutive days, the project may be deemed abandoned. In such cases:
The project will be marked as “closed”.
No further work will be undertaken unless a reactivation fee is paid.
No refund will be provided.
7. Technical Issues & Service Disruptions
In the event of downtime or service disruptions caused by third-party providers (e.g., hosting, domain registrars), Prime Connect Services is not liable for such interruptions. Refunds will not be issued for outages or disruptions outside our direct control.
8. Chargebacks & Dispute Resolution
We encourage all clients to first contact us for resolution before initiating a chargeback or dispute with their financial institution. Initiating a chargeback without giving us the opportunity to resolve the issue may result in:
Immediate termination of service.
Legal action to recover owed dues and chargeback penalties.
9. Refund Processing Timeline
-
Approved refunds will be Credited within 7 to 10 business days.
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Any payment gateway or bank transaction charges will be deducted from the refunded amount.
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Refunds will only be issued to the original source of payment.
